Patients

Appointments

Our schedules are always busy, however, if you call and you feel you should be seen prior to the earliest available appointment, let the receptionist know. We generally have same day appointments. Remember to call to schedule your annual physical far enough in advance to accommodate your needs.

Prescription Refills

In the event you need to refill a prescription, call your pharmacy even if you have no more refills left on your prescription. PLEASE ALLOW 24-48 HOURS FOR AN APPROVAL. Also, please request your prescription refills Monday – Friday, as weekend prescriptions are usually not considered an emergency.

NO CONTROLLED SUBSTANCE prescriptions will be filled after hours and on weekends.

Test Results

It generally takes several days for non-emergency test results to return to the office. We will contact you at our earliest availability once your doctor has reviewed them. Labs are processed through Interpath Labs unless otherwise advised.

Medical Questions

In the event you have a medical question or concern, call our office and request your doctor’s assistant to call you. The receptionist will need to take a brief detailed message. Our assistants make return phone calls in between the scheduled patients (when possible), and generally prior to their lunch hour or going home for the evening. Remember, they are assisting the physician with regularly scheduled patients and will return your call when possible. If needed, leave the best time to call you back with your message. For non-emergency questions you can send a message through the Patient Portal to the doctor’s assistant.

Evenings and Weekends

One of our physicians is on call 24 hours a day. If you have an urgent matter you feel cannot wait until the next day; CALL OUR OFFICE TELEPHONE NUMBER 541-746-1166. Follow the recorded instructions. An operator will come on the line to take a message and page the on-call doctor. GENERALLY the doctor will get back to you within the hour and will respond to all urgent telephone calls. If your question is not an urgent matter, please wait until the following day when one of our providers or their medical assistant can help you.

Billing Questions

We encourage you to speak with our Patient Account Specialist if you have any billing questions or need to make payment arrangements. Call the business office at 877-708-1119. If you have specific questions regarding your insurance coverage refer to your insurance member handbook or call the number provided on your insurance card. If you have questions regarding laboratory billing, please call 866-289-4093.

 

Emergencies

If you are experiencing a medical emergency call 911.

Patient Forms

Insurance

Some of the insurances that we are participating with:

  • Aetna Commercial and Medicare Advantage
  • Cigna
  • First Choice
  • HealthNet Commercial and Medicare Advantage
  • Medicare
  • MODA (ODS)
  • PacificSource Commercial and Medicare Advantage
  • Providence Commercial and Medicare Advantage
  • Regence BlueCross BlueShield Commercial and Medicare Advantage
  • TriCare West
  • Trillium
  • United Healthcare/AARP  Commercial and Medicare Advantage